After the collapse of its proposed $39 billion merger with AT&T earlier this year, T-Mobile USA sought to assure the public that it is in a position to recoup and maintain its customer base. The provider?s President and CEO, Philipp Humm, explained that his company made substantial progress during uncertain times, and ?will compete aggressively to win and retain customers by delivering compelling 4G services ? all at a great value.?
Then in February, the company announced several planned strategic investments, including a $4 billion network rejuvenation. However, while that is all great news for T-Mobile customers, it seems as though the provider?s employees aren?t so lucky.
Just a few months after Humm?s announcement, T-Mobile disclosed plans to reduce its number of call centers from 24 to 17, in an attempt to keep up with the competitors.
The 7 centers that are scheduled to be shut down are located in: Thornton, Colorado, Fort Lauderdale, Florida, Brownsville and Frisco, Texas, Lenexa, Kansas, Allentown, Pennsylvania, and Redmond, Oregon. The consolidation will cost almost 2,000 workers their jobs, and while he was not looking forward to the cuts, Humm stated ?they are necessary to realize efficiency in order to invest for growth.?For those workers who did get the axe, the provider is offering outplacement support, severance pay, and two months of continued health coverage for those who elect COBRA benefits. T-Mobile also plans on using the 7 call centers it plans to shut down as career centers that will offer access to job search tools, training and technologies as well as personal career coaches.
Flash forward to this week, and T-Mobile announced it is planning to make even more cuts. According to The Wall Street Journal, the provider?s second round of layoffs will cost nearly 1,000 employees their jobs. T-Mobile asserts that it is streamlining operations and restructuring its organization in an effort to ?make critical decisions better and faster.? The company went on to say that by optimizing operations and reducing its cost structure, ?T-Mobile will be able to invest in areas where we anticipate the strongest return.?
About T-Mobile USA
Headquartered in Bellevue, Washington, T-Mobile USA is the nation?s fourth largest wireless operator. T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 293 million Americans.
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